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Shipping & Returns – Wintex Milano Official Store

Shipping information

We offer worldwide free shipping on our watches with  DHL. 

As per International Laws regulating Commerce and Trade of imports and exports ALL Wintex Milano orders are shipped out of Milan - Italy with an official invoice declaring the exact total of merchandise purchased.

 

Return Policy

If for any reason clients are not satisfied with an order, the item(s) can be returned for refund within 15 days of the merchandise delivery date.
The Security Tag must still be intact and attached to returned items.

Return Instructions

  • To request a return contact us at info@wintexmilano.it to arrange your return procedure.
  • The courier for the return shipment will be provided in the return instructions email sent by Wintex Milano.
  • If you are not completely satisfied with a product purchased from Wintex Milano,  return it within 15 days of receipt for a full refund. For your protection we recommend that you use a recorded delivery service. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. Please package the item securely and send it to us with the delivery slip to the Returns Department at the address below.

Return Terms and Conditions

  • The Security Tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use.
  • Items must be returned with all original tags, packaging and other accessories  received with the order.
  • In the case of defective or incorrect merchandise, clients must follow the instructions above.
  • Pick-ups for all authorized returns with Wintex Milano's courier account numbers must originate from the same country of the original shipment.
  • In the case that the return shipment requires pickup or the payment of any added fees, Wintex Milano reserves the right to refuse returns sent with a different courier than specified in the confirmation email.
  • Wintex Milano reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, Wintex Milano will deduct a 10% administrative/re-stocking fee from the refund.

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